Warranty Policy

Warranty Info

Qor9 provides an easy, reliable, and speedy service for all products under our warranty. Our distributors, partners, sellers and re-sellers should provide after-sale service directly to their customers. If your Qor9 product has a warranty related issue, you should contact us. You should provide all relevant order information such as: warranty cards, invoices, receipts, etc.

Qor9 Warranty Timeline

Product LinesWarranty Period (Months)
Power Product Line (Chargers, Power Banks) 12
Audio Product Line (Bluetooth Speakers, Headphones, Adapters) 12

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Qor9 or Qor9 authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent. Qor9’s warranty is restricted to the country of purchase. The warranty policy is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase. Warranties on all replacements follow the same warranty timeframe as the original defective items. Warranties on products are void after having been fully refunded.

Warranty Process

  • Sufficient proof or purchase must be provided.
  • A description of the defect must be provided in order to issue a warranty claim.
  • If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
  • You may need to return the item for quality inspection.

Valid Proof of Purchase

  • Order number from online purchased made through Qor9’s authorized resellers.
  • Sales invoice.
  • Dated sales receipt from an authorized Qor9 reseller.

Not Covered Under Warranty

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 10 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from unauthorized re-seller

Qor9 is Not Liable for

  • Loss of data incurred from use of Qor9 products
  • Returning personal items sent to Qor9

Qor9 is Not Liable for

  • Sufficient proof or purchase must be provided.
  • A description of the defect must be provided in order to issue a warranty claim.
  • If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
  • You may need to return the item for quality inspection.
  • Without a valid Proof of Purchase,QOR9 reserves the rights to refuse warranty services.
  •  QOR9 reserves the right to refuse ‘free of charge’ warranty claim if the information shared is incomplete/ illegible for the claim / fault in the Customer details.
  • This warranty is non-transferrable. This warranty shall be the purchaser’s sole remedy and neither QOR9 nor its service centres shall be liable for incidental or consequential damage or breach of any expressed or implied warranty of this product.
  • Repair under the terms of warranty does not provide right to extension or renewal of the warranty period.
  • Warranty repairs must be carried out by QOR9 authorized service centres only. Warranty cover will be void, if and when unauthorized service has been attempted by the user or any unauthorized service centre. 
  • QOR9 may use rebuilt, reconditioned or refurbished parts and/or components when repairing or replacing a defective product.
  • In case of delivery destination being unavailable, shipping charges must be handled by the buyer.